What We Do
Opptymizer is an AI-native Salesforce implementation partner. We combine deep Salesforce expertise with enterprise AI deployment and an embedded Forward-Deployed Engineer model to ship real customer operations — not just implementations.
- CRM & Customer 360 — Sales Cloud, Service Cloud, and Experience Cloud as one connected customer system.
- Data Cloud Activation — Unified customer profiles activated into journeys and AI agents in real time.
- Marketing Personalization — Omnichannel journeys and AI-driven personalization at scale using Marketing Cloud.
- Service Centre Optimization — Service Cloud and Digital Engagement built for deflection and agent productivity.
- Agentforce Automation — AI agents embedded into real sales and service workflows.
- AI App LaunchPad (Omu Labs) — From AI ideas to launch-ready apps, through our innovation arm Omu Labs in Hong Kong.
Our Delivery Model — Forward-Deployed Engineers
Unlike traditional consulting firms, Opptymizer embeds engineers directly inside client teams. Our Forward-Deployed Engineers work alongside your operations, shipping Salesforce and AI solutions in production — not just in slide decks.
Salesforce Expertise
Certified Salesforce implementation partner specialising in:
- Sales Cloud — pipeline management, forecasting, opportunity automation
- Service Cloud — case management, omnichannel routing, knowledge base
- Marketing Cloud — journey builder, email, push, SMS, advertising
- Experience Cloud — portals, communities, and partner sites
- Data Cloud — identity resolution, real-time segmentation, AI activation
- Agentforce — autonomous AI agents for sales and service workflows
Partnerships
- Salesforce — Certified implementation and consulting partner
- BytePlus — Authorized partner for AI infrastructure and video intelligence
- YCloud — Official WhatsApp Business API implementation partner for Malaysia
- Contented.io — Exclusive partner for Singapore and Malaysia for AI content automation
- Notion — Solutions partner for AI workspace implementation
Regional Coverage
We serve enterprise clients across APAC:
- Singapore — primary headquarters and delivery base
- Malaysia — Kuala Lumpur and key enterprise accounts
- Hong Kong — Omu Labs innovation arm
- Taiwan, Vietnam, Australia, Canada, United Kingdom, Korea, Turkey
Industries We Serve
- Financial Services & Insurance
- Retail & E-commerce
- Luxury & Jewellery
- Travel & Hospitality
- Real Estate & Property
- Wellness & Fitness
- Professional Services
- Digital Assets